Delete account & data

How to delete your account in the app

You can delete your Ernterei account yourself, at any time and immediately, in the app:

1. Open the Ernterei app.
2. Go to the Profile tab.
3. Scroll down and tap “Delete account”.
4. Confirm the deletion in the security dialog.

Your account and your content are then deleted immediately and irrevocably. In four places a deletion is not possible in the nature of things – which ones, see “What cannot be removed along with it” below.

Which data is deleted

When your account is deleted, the following data is permanently removed:

• your user account (email address, display name, profile details),
• all journal entries including photos and notes,
• pantry items and best-before dates,
• recipes,
• community posts and content shared with others,
• reminders and personal settings.

The deletion is final and cannot be undone.

What cannot be removed along with it

The deletion is complete everywhere the data is held by us. In four places this is not possible in the nature of things:

• Copies in other accounts. If another user has adopted a recipe you published into their own collection, an independent copy including the image was created in their account. It belongs to them and remains in place. No reference to you is carried with it: the copy bears the name of the adopting user, not yours, and it initially sits privately in their collection.
• Moderation records. If content of yours was reported, a record of the reason and the date remains so that the moderation history stays traceable. Your name and the reported content itself are deleted; the record is visible to our moderation team alone.
• Newsletter sign-up under a different address. If you signed up for news using an email address other than the one for your account, that entry is not deleted along with your account. An informal message to us is enough and we will remove it.
• Backups and logs. Data may remain for a transitional period in the backups of our database and in the logs of the services we use, until these expire in the normal course. Your purchase history is held by the respective app store; we have no access to it.

The same four points are set out in our Privacy Policy under point 10.

Retention

Beyond the four points above, we retain no personal data after deletion – unless and only to the extent that statutory retention obligations (for example tax or commercial records relating to in-app purchases made) require it; such data is stored solely to meet those obligations and deleted afterwards.

Payment data is held exclusively by Apple or Google in any case and is not stored by us.

Deleting individual data only (without deleting your account)

You do not have to delete your entire account to remove data: individual content – such as journal entries, photos, pantry items or recipes – can be removed at any time directly in the entry itself via “Delete”, while your account remains in place.